With its precise topic recognition, ReplyOne, the artificial intelligence-based response management software developed by Sematell, is one of the leading enterprise solutions on the customer service software market.

As a former spin-off of the German Research Center for Artificial Intelligence (DFKI), Sematell combines state-of-the-art technology, innovative ideas, many years of industry expertise and process competence in a solution that sets standards for intelligent digitisation and automation in the customer service industry.